​​Jolene is the Office Manager for the San Mateo location and has been with Align Clinic since 2014. Her duties include scheduling appointments, insurance authorization and benefit checks, patient relations, office management and so much more! She has a medical assisting certification and a strong bond with the medical field. Jolene has a great connection with patients and is always willing to help. In her downtime, she enjoys listening to music, reading, being with her family, and camping. She has 3 beautiful daughters that keep her on her toes. 
May has been with Align Clinic since 2014 as the Billing Specialist for both the San Mateo and Green Bay offices. She has been doing medical billing and collections since 2006 (over 15 years of experience). She obtained her medical billing certificate at Skyline Community College in 2008 and a bachelor’s degree in 2010 from the University of Phoenix. Her experience includes insurance verification, claim submissions, follow ups, and appeals, and responds to insurance correspondence however, she mostly enjoys working aging reports, the collections process, and interacting with the patients. Her impeccable customer service and can-do attitude helps her to provide the best overall experience for everyone she interacts with on a daily basis. She loves animals and in her spare time she likes shopping, hiking, bike riding, and spending time with her family.

If you have any questions regarding your insurance claim or bill for your orthotic device, please call, 650-375-2231, May is the person you need to speak to.
Phi is a lab technician at Align Clinic. He has been an Orthotics & Prosthetics Technician for over 30 years. He has been at Align Clinic for nearly 8 years and specializes in modifying WCR braces.

In his spare time, he enjoys traveling, photography and spending time with his lovely wife and his three beautiful daughters.
Marco is a lab technician at Align Clinic’s San Mateo location. In the lab, Marco applies pressures and creates expansions on molds under Grant Wood’s supervision and direction. He also prepares molds for final brace fabrication and cuts and polishes positives to create finished braces. Marco is also in charge of quality control for all braces produced in San Mateo, ensuring that each brace meets the exacting standards required at Align Clinic. In his free time, Marco enjoys hiking, camping, hunting, fishing, riding his dirt bike, watching movies, reading, and exploring with his son.
Ian is a lab technician at Align Clinic. Ian joined the AC lab team in 2018. He is responsible for the final process of the braces. He precisely checks each brace and ensures the quality and overall look of the brace during the final stage of fabrication. Ian is skilled with the machinery and tools needed to fabricate and modify scoliosis braces and other orthotic braces. 

Ian is dedicated both in the lab as in the automotive community. In his free time, he likes drag races and working on his cars.