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Jolene is the senior patient coordinator for the San Mateo location and has been with Align Clinic since 2014. Her duties include scheduling, insurance authorization and benefit checks, patient relations and much more! She has a medical assisting certification and a strong bond with the medical field. Jolene has a great connection with patients and is always willing to help. In her downtime, she enjoys listening to music, reading, being with her family, and camping. She has 3 beautiful daughters that keep her on her toes.
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May has been with Align Clinic for over 5 years as the Billing Specialist for both the San Mateo and Green Bay offices. She has 13 years of medical billing and collection experience and obtained her medical billing certificate at Skyline Community College in 2008 and a bachelor’s degree in 2010 from the University of Phoenix. Her experience includes insurance verification, claim submissions, follow ups, and appeals, and responds to insurance correspondence however, she mostly enjoys working aging reports, the collections process, and enjoys interacting with the patients. Her impeccable customer service and can-do attitude helps her to provide the best overall experience for everyone she interacts with on a daily basis. She loves animals and on her spare time she likes shopping, hiking, bike riding, and spending time with her dog, husband, and son.
If you have any questions regarding your insurance claim or bill for your orthotic device, please call, 650-375-2231, May is the person you need to speak to. |
